Legal Information

Account information: When you register, we collect your name, email address, phone number, and any other details you provide.

Workplace and compliance data: For audit, inspection, and assessment services, you may submit workplace information, photographs, documents, hazard reports, and related materials.

Course and training activity: We track course progress, quiz attempts, completion status, and certificates issued.

Payment information: When you pay for Services, we collect the information needed to process the transaction. We do not store full card details, payments are handled by our authorized payment processors.

Usage data: We automatically collect information about how you interact with our platform, including pages visited, features used, device type, browser information, and IP address.

Communications: If you contact us by email, phone, or through the platform, we may retain records of those communications.

To create and manage your account and provide access to the Services you have requested.

To deliver safety training, issue certificates, conduct audits and assessments, and fulfill service requests.

To process payments and manage billing for paid Services.

To communicate with you about your account, services, and any updates that may affect you.

To improve the platform, develop new features, conduct research, and monitor for security and fraud.

To comply with applicable laws, regulations, and lawful requests from authorized bodies.

Contract performance: Processing is necessary to deliver the Services you have signed up for.

Legitimate interests: We process certain data to improve the Services, ensure security, and communicate with users, provided these interests do not override your rights.

Legal obligations: We may process data to comply with laws applicable in Rwanda and other jurisdictions we operate in.

Consent: Where required, for example, for optional marketing communications, we will obtain your consent.

Service delivery partners: We may share relevant information with our trained safety inspectors, auditors, and consultants who deliver on-site or remote services on our behalf.

Technology service providers: We work with trusted providers for hosting, email, analytics, and payment processing. These providers are contractually required to protect your information.

Legal and regulatory requirements: We may disclose information if required by law, court order, or to protect the safety, rights, or property of Prime Safety Global, our users, or the public.

Business transfers: In the event of a merger, acquisition, or restructuring, your information may be transferred as part of the transaction, with continued obligations under this policy.

We do not sell your personal information to third parties.

We retain your information for as long as your account is active and for a reasonable period afterward to meet legal, audit, and dispute resolution obligations.

Safety records, certificates, and compliance reports may be retained for longer periods in accordance with applicable regulatory requirements.

You may request deletion of your account and associated data. Some information may need to be retained for legal compliance reasons.

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Access to personal information is restricted to authorized personnel who need it to deliver the Services.

You are responsible for keeping your account credentials secure. If you suspect unauthorized access, contact us immediately.

Subject to applicable law, you may have the right to access the personal information we hold about you, request corrections to inaccurate data, request deletion of your data (subject to legal retention obligations), object to or restrict certain types of processing, and withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@primesafetyglobal.com. We may ask you to verify your identity before processing your request.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the platform is used.

Strictly necessary cookies are required for the platform to function and cannot be disabled.

You can manage optional cookies through your browser settings, though disabling them may affect platform functionality.

Our Services are primarily designed for users in Rwanda. If you access the Services from another country, your information may be transferred to and processed in Rwanda or other countries where we or our providers operate.

We take steps to ensure appropriate protections are in place for cross-border data transfers.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If you believe a minor has provided personal information to us, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our Services or legal requirements.

When we make material updates, we will post the revised policy with a new effective date and notify you through the platform or by email.

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us using the details below.